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The Focus of my research work at the RWTH Aachen was the development
of a Reference Organisation Model for Relationship Banking or CRM
Banking. Basically the aim of this CRM Reference Model is to support
CEOs and COOs of Financial Services Firms in the Reengineering Phase
of CRM specific processes.
More information on my research work at www.relationship-banking.biz
- Reference Process Model for Relationship Banking (PhD
Thesis, 2006)
- Implementation of IT Operational Excellence (Deloitte
IT News 06/2006)
- Software Catalog for Service Management Systems (co-publishing)
- M-Business Engineering: Technology, Scenarios and Methods (Report
2000)
- Scenarios and Trend Analysis for Internet and Mobile Banking (Thesis
2000)
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CRM
- Studies & White Papers
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